Troubleshooting BullPhish ID emails marked as spam

Question 1

Why are BullPhish ID emails getting flagged as spam by my customer’s spam filter?

Answer

BullPhish ID emails may be flagged as spam because some email filters automatically mark unfamiliar or bulk-sent emails as spam, especially if they contain simulated phishing content. Security settings and spam filters vary widely, and these filters sometimes flag legitimate training or testing emails to protect users.

Question 2

How can I prevent BullPhish ID emails from being marked as spam?

Answer

To ensure that BullPhish ID emails are delivered successfully, consider the following options:

  • Enable BullPhish ID and Graphus integration:
    Integrating BullPhish ID with Graphus is an effective solution for ensuring 100% deliverability. This integration bypasses the need for manual whitelisting and allows BullPhish ID to place phishing and training emails directly into users’ inboxes. Using the Graphus API, BullPhish ID can send emails internally rather than through external networks, saving time and enhancing deliverability.
  • Add BullPhish ID email domains or IP addresses to the allowlist:
    If Graphus integration isn’t set up, safelisting BullPhish ID's IP addresses and domains in your client’s spam filter or firewall is crucial. Proper safelisting ensures that training and phishing simulation emails reach recipients without being blocked or redirected to spam folders. Make sure any firewalls or third-party services are configured to allow these emails. As an administrator, verify that whitelisting settings are active and coordinate with third-party support teams as needed to ensure smooth email delivery.
  • Follow platform-specific safelisting guides:
    Configure your email platform settings based on the safelisting guides provided by BullPhish ID. For example, Microsoft Office 365 users should follow the Office 365 safelisting guide to ensure that BullPhish ID domains are on the Safe Sender list in Outlook, therefore, preventing emails from being blocked or marked as spam.

NOTE  Microsoft Office 365 users: If you want the BullPhish ID sending domains to be added to each user's Safe Senders list in Outlook automatically, refer to article Microsoft Office 365: Automatically adding safe senders to Microsoft Outlook.

Helpful resources

Question 3

Where can I find the email addresses or IP addresses that need to be whitelisted?

Answer

You can find the BullPhish ID email addresses or IP addresses in the BullPhish ID documentation or support portal. These are the addresses from which training and simulated phishing emails originate.

For more information on safelisting, you can refer to BullPhish ID's Reference guide for deliverability.

Additionally, you can find detailed safelisting guides here, which offer further instructions on ensuring BullPhish ID emails reach your inbox without being marked as spam.

Question 4

Is there a way to test if BullPhish ID emails will be marked as spam?

Answer

Yes, you can conduct a test by sending a BullPhish ID email to a few users within your organization or to selected clients after implementing the allowlist. Confirm that these emails are received in the inbox and not flagged as spam.

 

Revision Date posted
Initial release. 11/11/24