Mailguard safelisting guide

This article describes how to safelist (whitelist) trusted senders in Mailguard so the emails they send to your organization are not blocked.

NOTE  BullPhish ID uses specific IP addresses and domains to send phishing simulation and training emails. See the Reference guide for deliverability for details.

IMPORTANT  Complete and verify all steps in this document unless otherwise specified.

To add a whitelist entry:

  1. Select Configure > MailGuard.
  2. In the menu, select Active Whitelist.
  3. The Active Whitelist page is displayed. Click the Add button.
  4. Complete the Add a Whitelist Entry form:
    • Sender Address or Domain: Enter a single address or an entire domain.
    • Recipient: Enter a single address or use the default Everyone at Your Company.
    • Type: Select a policy type. You can select All Policy Types (except virus) or single policy types, for example, Spam.
      Note:       ImageGuard customers have the option to select ImageGuard.
    • Reason: Enter the reason for reducing security settings in this instance.
  5. At the bottom of the form, click the Submit button.

NOTE  To make changes to an entry in the Active Whitelist table, click the Edit button. To delete an entry, click the Delete button.

For more information, see this Mailguard article.

 

Revision Date posted
Initial release 3/12/25